An integrated approach using data envelopment analysis and balanced score card to supply chain performance evaluation

摘要

Performance evaluation plays an important role in determining faults and difficulties of supply chain management as well as attempting to increase capabilities and improve activities. Data envelopment analysis (DEA), as a non-parametric method, has been one of the most important and significant management tools for measuring output or efficiency. In this paper, we propose a method to utilize balanced score card (BSC) as a tool for designing performance evaluation indices of an organization. Using a quantitative research method, we illustrate the proposed approach with a real case study.