Using Social Networks for Integrating a Tacit Knowledge Repository to Support the Performance of Software Development Teams

摘要

Tacit knowledge provides an important support to enterprise activities; software development is not an exception. Traditionally, tacit knowledge is communicated face-to-face while performing activities; in distributed environments it is difficult to carry out. On the other hand, documenting tacit knowledge becomes a difficult task due to its informal nature. Several efforts have been made in order to document tacit knowledge, but some challenges remain. Nowadays, social media provide possibilities for communicating knowledge and are a substantive source of tacit knowledge generation. In this paper we present a case study about how we are using Facebook to supervise the project performance and for integrating a tacit knowledge repository. This repository will allow us to assess future projects at the level of team performance, knowledge sharing, and project success factors. Based on the characterization of tacit knowledge sharing through Facebook, we present an initial proposal to use uncertainty reasoning to predict the project success and for classifying the messages that express tacit knowledge.