The outcomes of the research in areas of application and impact of software agents societies to organizations so far. Examples of implementation in Polish companies

摘要

The development of information management systems stimulates the search for new forms of supporting business processes which take place in the organization. One of the solutions that can be applied here is software agents that enable support activities to the employee and the customer promoting information and knowledge about the organization. Such solutions are commercially available for several years in the form of interface agents, but there is insufficient research on the modeling, the applications and the impact on the organization and its environment. The purpose of this paper is to present theoretical research in this area regarding companies providing such solutions on Polish territory.