EXPLORING THE EFFECTS OF JOB DEMANDS AND JOB RESOURCES ON CABIN CREW SAFETY BEHAVIORS

摘要

This study aims to explore the causal relationships among job demands;;job resources and cabincrew safety behaviors. Data from a survey of 339 flight attendants working for Taiwaneseinternational airlines was analyzed using structural equation modeling. A variety of fit indicesconfirmed the overall model fit;;and all of the paths in the model were statistically significant.Framed in the context of the job demands-resources model;;the results reveal the negativecausality between job demands and cabin crew safety behaviors;;whereas job resources are foundto be positively related upward safety communication;;in-role and extra-role safety behaviors.The more flight attendants are inclined to conduct upward safety communication;;the more likelythey will perform in-role and extra-role safety behaviors.