Human values for implementation of total quality management: Proposed conceptual framework of an automated tool

摘要

In this paper, we present the conceptual framework of human values identification and assessment for total quality management (TQM) implementation. Human values are the guiding force and critical to explore for TQM implementation and their importance have long intrigued researchers. However, literature lacks any direction for required human values identification and assessment for TQM implementation resulting in challenges for quality and HR managers to implement TQM effectively. A conceptual framework of an automated tool, its applicability and automation potential for human values identification and assessment is proposed here. Future research will utilize the outcome of this study towards development of an automated software tool.