An application of OR and IE technology in bank service system improvement

机译：银行服务体系改进中的应用程序和技术的应用

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In this paper, we discussed the application of OR and IE technology in the activity of improving bank service efficiency. Using queue theory, we studied how to arrange queues and service windows in order to get the most efficiency of the system and the least latency time. Then, we used the methods of the time study and the act study to reform the disposal of workchart, improve operating action, enhance efficiency and reduce work intensity of bank staffers.

机译：在本文中，我们讨论了在提高银行服务效率的活动中的应用或技术的应用。使用队列理论，我们研究了如何安排队列和服务窗口，以获得系统的最大效率和最低延迟时间。然后，我们利用时间研究的方法和行动研究改革了工作园的处置，提高了运营行动，提高了效率，减少了银行员工的工作强度。

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《IEEE International Conference on Industrial Engineering and Engineering Management》|2008年||共5页
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作者
Xiaobing Pei;
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原文格式 PDF
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中图分类 TB-53;
关键词
Commercial Bank; Improvement; Motion and Time Study; OR;

机译：商业银行;改进;运动和时间研究;要么;

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机译：这项研究旨在研究电子银行业务对约旦银行盈利能力的影响。在技术革命和数字技术将新的工作机制从传统手段转变为电子手段以及银行面临的挑战之前，银行业如何发现自己。此外，本研究调查了通过互联网提供电子银行服务背后的原因，它们对总体银行服务的影响，尤其是对银行盈利能力的影响。讨论了涉及的风险和挑战包括结果和建议。结果显示，电子银行服务在短期内对银行的盈利能力有负面影响。这项研究及其独特性的重要性在于，它仅讨论电子银行业务对银行盈利能力的影响这一主题，而其他大多数研究则从总体上讨论该主题。该研究的结果是，由于银行对基础设施和培训的资本投资，电子银行对银行盈利能力的影响将是短期的特征，但从长远来看将是积极的。

An application of OR and IE technology in bank service system improvement

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