Hybrid Management Model Combining Process Management and Project Management in Local Administration

摘要

An organization such as a Local Economy and Employment Promotion Agency (LEEPA) needs a proper management system enabling tangible results to be obtained. Even so, it has made great progress in the implementation of continuous quality techniques by using inadequate management models due to its complex structure and status as a public entity. Thus it has a high number of indicators which only cause greater difficulties when it comes to establishing conclusions, and management is oriented towards processes when the usual working method is project management. In this paper, the main features of a series of models have been described and their application to the LEEPA has been analyzed by seeking the deficiencies and proposing or designing improvements. The final aim has been achieved by the definition and use of the so-called Single Employability Indicator; a single parameter from which to obtain conclusions concerning the financing of the whole Organization. The drafting of a new Process Map in accordance with the LEEPA's activity has made integration of the models studied necessary by obtaining a hybrid model of Process Management and Project Management.