Coordinated multi-criteria scheduling of caregivers in home health Care Services

摘要

Home health Care Services (HCS) that provides continuous and coordinated cares at patients' home. This paper addresses the problem of scheduling care activities, performed by caregivers belonging to a HCS. Care visits for the same patient might be done in some order (coordinated). The problem consists in determining a tour for all caregivers in order to optimize multiple criteria. We propose two mixed integer programming (MILP) models, each corresponding to a scheduling strategy. Numerical results are given to show the relationship between patient waiting times and caregiver working durations.