Increasing Service Productivity through Service Migration and Externalization

摘要

Due to a lack of expertise on how to design appropriate support of product lifecycle processes more efficiently, companies increasingly have difficulties identifying and using potentials for optimization. This article aims at the development of a new concept that generates added services for customers, suppliers and partners and - at the same time - supports the product ifecycle management of a company. This approach is illustrated by a research project in the fashion industry.