EUMETSAT operates Earth-observation satellites and their related ground systems in order to provide operational meteorological and climatological data services to a broad international user community. As a key element in the overall delivery of these services, EUMETSAT developed and subsequently evolved a comprehensive approach to Operations Team training in order to ensure operations engineers, analysts and shift controllers are fully prepared to perform both nominal and contingency operations in the most efficient and reliable manner possible. Operations Team training is considered a core function within EUMETSAT with resources and personnel dedicated to ensure its effective delivery. This paper discusses the approach taken to develop, implement and maintain the various aspects of Operations Team training at EUMETSAT, including initial training for new or redeployed team members, proficiency training to ensure continued competence, and preparatory training to address the introduction of new programs or major system evolutions. It describes how the specific training needs are assessed, defined and maintained; how training requirements are implemented; the certification process applied for shift controllers; and the continuous assessment of training efficacy to ensure continued quality improvement. To provide examples of this strategy, the paper reviews training activities relating to recent major projects in EUMETSAT polar and geostationary programs, and related multi-mission elements. In addition, knowledge management and knowledge transfer within EUMETSAT Operations are discussed. A brief overview of the theoretical approach is presented, leading into a discussion of how this is practically applied and continuously improved upon.. Conclusions are drawn which may be useful to other satellite operators and operational service providers.
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