Developing a SEE-based housework service system for senior

摘要

The purpose of this paper is to design an innovative housework service system. The high rising living standards and advances in medical care have eventually increased the longevity of the Taiwanese population. Living alone or living with spouse only become the most concerning topic for arranging elderly people's life in the future. Therefore, housework service becomes more and more popular for elderly people. This study used the service experience engineering (SEE) approach to find out the gap of housework service and design an innovative housework service model. Participants, 7 older adults and 3 enterprises, were invited in this research. The Service Quality Function Deployment (Service QFD) was developed as result of this study.