Collaborating with users

摘要

With the development of the global market, users become a competitive factor since successful diffusion of IT systems lie with them. However, users have different IT competences and they are embedded within cultures. These are two central challenges that must be addressed in the development of HCI techniques and tools suitable for handling the complexity of designing for users across cultures. User-Centered Design is a first step, and for this paper we frame it specifically within the Scandinavian IS tradition to ensure direct participation by - and cooperation with - users through all phases of the design process. This approach serves as the basis for conceptual and experimental work-in-progress in our VisionLab. We describe the different techniques we are exploring, the essentials of which are to work with users in open dialogue. We point out that when working across cultures, virtually mediated cooperation with users is the next challenge, and conclude by sketching two digital techniques for virtual cooperative design using digital media and how they could be useful.