THE APPLICATION OF A PERFORMANCE MANAGEMENT FRAMEWORK

摘要

The purpose of this paper is to share with other industry participants, the lessons learned in developing a Performance Management Framework (PMF) and its implementation using Performance Management (PM) in WEL Networks Ltd a New Zealand lines company.The paper critically analyses some of the literature on the topic. In particular it identifies the benefits claimed for a PMF and some of the reported difficulties with implementation. It then considers the historical situation within WEL shows how some of the reported problems were to be found within the original system. It will detail the steps that we have taken in developing and implementing the performance management framework within the company. We will discuss the objectives and critical success factors in the implementation of Performance Management. Examples relating to SAIDI, NPAT, Cost per Customer and other business support areas will be provided. The mechanisms for determining the effectiveness of the PMF implementation is described. The paper concludes with a case study of how the PMF has been successfully applied to improve the reliability of the network in a highly cost effective manner that has been recognised internationally.