Performance Evaluation Model for RD Department:An Integrated Balanced Scorecard and Analytical Hierarchy Process Approach

摘要

R&D activities and the most common source of it,R&D departments,become more critical than ever fororganizations to survive in this highly competitiveenvironment.In order to gain competitive advantage inthe market,organizations are obliged to generate theirown technologies.As a result,the process of thistechnology generation,which manages the funnel fromidea to the product in the market,should be monitored,assessed and managed effectively. Despite the difficulties originated from the nature ofR&D activities,companies are forced by competitiveexternal pressures to evaluate the process andcorresponding results.This paper aims to integrate theBalanced Scorecard(BSC)and Analytical HierarchyProcess(AHP)in order to develop an analyticalapproach to evaluate the performance of R&Ddepartments.The model proposed by this study,weighsand ranks main indicators affecting the R&Dperformance and is applied to a company with anR&D experience more than 15 years.