Contribution to the Stakeholders Needs and Expectations Transfer into Project Activities

摘要

Among the methodologies for project management proposed by organizations such as the International Project Management Association (IPMA) or the Project Management Institute (PMI), it is mentioned that the most important factor related to the project success is represented by the adequate attraction of the stakeholder's necessities. Nowadays the only way proposed to follow up the expectations of the stakeholders is their inclusion in the communication plans as well as in proposals focused to its classification, categorization, and identification. Basically the key stakeholder's expectations are attracted without pointing out the way to model or express them inside the project into a Work Breakdown Structure (WBS).It is then pertinent to propose complementary techniques and tools in order to identify, clarify and mapping the stakeholder's perceptions, since those perceptions guide the selection of the project's whole activities that must fulfill, in an effective and aligned way the restrictions, requirements and expectations.This article presents, by exploring some techniques used for mapping, an identification and analysis of the stakeholder's expectations. It proposes a way to solve the weakness regarding the transference of expectations in order to attract the key stakeholders into the project activities structure by using, a tool not originally used in the project management field, the Axiomatic Design method.