A multi-agent system for efficiently managing query answering in an e-government scenario

摘要

This paper aims at studying the exploitation of the Intelligent Agent technology for supporting citizens in their access to e-government services. It appears particularly suited in the present e-government scenario characterized by a huge amount of heterogeneous data and services, delivered by government agencies, that makes difficult to quickly answer citizen queries. In this paper we show that the exploitation of the Intelligent Agent technology facilitates the search of information on government data sources in such a way to completely and precisely satisfy citizen queries. Our system creates and maintains suitable profiles of involved users, representing their preferences and exigencies; in addition, it adopts suitable algorithms that exploit information stored in citizen profiles for producing recommendations.