Using Inclusive Research to Promote Inclusive Design: Possibilities and Limitations in a Corporate Environment

摘要

In this paper, I address the challenges of doing research into the experiences of disabled participants in a corporate context where disability is not often considered. 1 conducted research into the experiences of blind and visually impaired riders for Uber, and 1 discovered a number of transportation challenges these individuals face. However, I argue that making a product such as Uber's more inclusive is not simply about fixing the many surface-level design flaws I discovered, but about making the service more broadly useful and promoting accessibility within the corporate culture. This paper is a reflection on my attempt to conduct inclusive research as a means to promoting inclusive app and service design, and the obstacles to inclusivity I encountered along the way.