Analysis of Critical Success Factors on ERP Implementation in PT. Toyota Astra Motor Using Extended Information System Success Model

摘要

Currently, Enterprise Resource Planning (ERP) implementation project is quickly developed in Indonesia. Not only large company that implemented the system but also the medium company. Several large companies in Indonesia that have implemented an ERP since 2000, then ECC 6.0 version of SAP (Standard Application Product in Data Processing) information system in 2003. However, how to implement an efficient ERP system is a big problem. Critical Success Factors (CSFs) become something interesting to identify the development of the system. This study presented to examine the effectiveness of ERP system implementation in a large company. Critical Success Factor examination are based on the extended model that developed based on company reviewed and previous study. The model can be a guidance for the company who evaluating the successful of the ERP implementation process. Eleven variables identified by adjusting the extended IS Success Model. The data collection was conducted by distributing questionnaires to ERP systems users in the company. The results have verified that the success implementation of the ERP system is influenced by individual contributions, the level of acceptance of the ERP system, the contribution of a key user, management of good implementation projects and the quality of information during the implementation phase