Performance Dashboard in Higher Education: A University Career Service Case Study

摘要

This research documents the process of developing a performance dashboard system for one university's career services center to overcome challenges including lack access to relevant information, stakeholders not taking advantage of what is being offered, students' anxiety about not being able to find a job, and strategic planning. Through theory foundation grounded on the literature, the research aims to integrate data into actionable information, to present the right information to the right user at the right time, to provide a platform for communication between all stakeholders, and to improve stakeholder satisfaction through self-serve ad-hoc reporting.