Communication: Megaprojects' Biggest Risk that No-one is Talking about

摘要

Megaprojects are known to have larger and more complex communication networks than regular construction projects. From literature however, three out of four common causes of megaproject failure may be linked to communication risks. This investigation shows that certain communication process areas have a strong impact on Client Satisfaction and a moderate impact on a construction project's Quality, Time & Cost outcomes. Communication during the Project initiation phase is seen to be most important. This study also identifies a possible communication deficit related to increasing team knowledge over time. "Communication" is thus classified as the biggest risk that modern megaprojects face.