IT-Enabled Digital Service Design Principles - Lessons Learned from Digital Cities

摘要

With the rapid expansion of emerging digital technologies, digital service creation and delivery demand new and more structured ways to design, develop and manage the service sustainability. Although, there are various views and strategic aspects from different stakeholders for designing the digital services, the clear answer specifying how to design the digital service within IT architectures or how to re-use design processes learned from service design used in previous Digital City projects is still unknown. In order to derive the digital service design principles, we study the IT architectures that are related to digital services and revisit one typical Digital City - Barcelona. Based on the lessons learned from the Digital City project, we propose a set of design principles that can guide researchers and practitioners to design the digital services in a Digital City.