Towards Managing Smart Service Innovation: A Literature Review

摘要

Smart services are increasingly gaining in popularity amongst diverse industries. Their special character-combining physical components, smart components, and connectivity components supported by embedded ICT and big data analytics-allows for an entirely new approach of service offering. Adopting smart services within their solution portfolio, confronts companies with challenges related to servitization and digital transformation that are not only impacting their operation, but also their innovation. Based on a literature review, this study investigates the current state of research on innovation management for smart services. Findings are conceptualized within six categories: Topics, Resources, Knowledge & Information, Processes, Principles, and Methods & Tools. Consequently, this study consolidates existing knowledge on challenges, changes and approaches for smart service innovation in a structured manner and identifies the need as well as potential for further research in this field.