The Preliminary Review of Data Result for Telecare Service Design in Chushang Show Chwan Hospital Linking Service Concept to Three Different Adoption Stages

摘要

Taiwanese telecare services depend on government subsidies for its survival for a long time. Telecare patients are used to pay minimum fee to enjoy the service, or even the services are offered for free. For telecare service to be fully adopted, as of the growing of elderly population, how to create more value and achieve distinctive competence is one of our study purposes. A case study of ChuShang Show Chwan Hospital Telecare Center, overall service value is realized and determined by the client. According to the required core and peripheral service attributes from the survey, we could come to different service portfolio which help the movement of 3 adoption stages, from an idea adoption, to trial usage and use adoption stage. Four type of questionnaires had been designed for (l)service requirement of current patients survey form, (2)service requirement of potential clients survey form, (3)health examiners opinion survey form, and (4) hospital senior managers opinion survey form. So far, we have collected more than 800 completed questionnaires from above four groups. Moreover, hospital senior managers could re-allocated resource accordingly as of cost benefit. If we are not satisfied with just meeting client expectations, senior managers could expand on these expectations to levels that client find willing to enrol or sustain those delivered services.