Towards a Thorough Evaluation Framework of Software Tools Suitable for Small and Medium Size Enterprises Focusing on Modelling and Simulating Business Processes

摘要

Although Business process modelling is an increasingly popular research area for both organisations and enterprises due to its usefulness in optimizing resources management, business reengineering and business performance, it is not yet widely accepted in Small and Medium size Enterprises (SMEs), which are vital for sustainable economy development. The understanding of Business Process is an essential approach for an Organization to achieve set objectives and improve its operations. It has been able to show Business Analysts, and Managers where bottleneck exists in the system, how to optimize the Business Process to reduce cost of running the Organization, and the required resources needed for an Organization. This is clear for large scale organizations and enterprises but under research investigation for SMEs. Business Process Modelling (BPM) is a representation of the processes of the Organization. Several modelling techniques have been proposed and used to capture the characteristics of business processes. However, limited guidelines exist for selecting appropriate modelling techniques based on the characteristics of the problem and its requirements. This is even more accurate in the case of selecting proper BPM software tools to achieve those BPM modelling and simulation goals. This paper aims at presenting a comparative analysis of some relatively popular business process modelling techniques focusing on the associated software tools. The comparative framework proposed is based on the following major criteria: data flow capability, logical reasoning and understandability, specification of roles, and capability of simulation, flexibility and ease of use, simulation support and scope. However, the emphasis of this investigation is put on SME applicability of these tools and techniques. Therefore, the first goal is to define proper selection criteria for the application of BPM tools to SMEs. The proposed framework can serve as the basis for evaluating further modelling techniques and generating selection procedures focusing on a comparison of existing tools to implement these techniques properly for SMEs. This is to enable a potential user/modeller choose the right technique and tool in modelling critical SME Business Processes in order to analyse and optimize its operations.