Substitutes or complements? The impact of contractual and relational governance on logistics integration and operational performance

摘要

How to safeguard and enhance logistics integration (e.g. information sharing, process coordination) between 3PL users and providers using different governance mechanisms is a crucial issue. Based on transactional cost economics (TCE), this study examined effects of contractual governance (e.g. detailed contract, contract application), relational governance (e.g. trust, relational norm), and their interaction effects on logistics integration, which further leads to operational performance. We conduct a survey to collect data from 247 3PL users in China and tested the conceptual model using the structural equation modeling method.