Exploring the Role of Employee Age in Improving ICT Adoption Projects: Lessons Learned from Enterprise System Practitioners

摘要

This study aims to investigate the role of employees' age in improving ICT adoption projects. In doing so, the current study draws from the opinions of enterprise systems (ES) practitioners collected during an exploratory research in Poland. The discovered recommendations for improving ES adoptions have been categorized into a two-level taxonomy and then analyzed from the respondent age perspective. The main findings suggest that the strong points of older workers involve their people-oriented approach to various issues connected with system, training, provider, and project preparation. However, on the other hand, the elderly need training on modern management techniques and ICT, which would reduce differences in their perception of the implementation process- and system-related areas as compared to younger workers. The awareness of strong and weak points of the elderly in the context of their experience with ES and eliminating shortcomings should contribute to their greater digital inclusion.