Monitoring and optimization of e-Services in IT Service Desk Systems

机译：监视和优化IT服务台系统中的电子服务

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Information management systems have become the heart and key organ for successfully growing company. This paper presents methods and tools for measurement and analysis of e-Services in IT Service Desk Systems. Object of the study are these e-Services. Subject of the research is to propose Business Intelligence tools for their monitoring and optimization. Therefore the aim of this paper is to investigate and analyse the performance of these e-Services in IT Service Desk Systems.

机译：信息管理系统已成为成功发展公司的心脏和关键机构。本文介绍了用于IT服务台系统中电子服务的度量和分析的方法和工具。研究的对象是这些电子服务。研究的主题是提出用于其监视和优化的商业智能工具。因此，本文的目的是调查和分析这些IT服务在IT Service Desk系统中的性能。

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《International Symposium on Electrical Apparatus and Technologies》|2016年|1-4|共4页
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Roumiana Ilieva; Kiril Anguelov; Delyana Gashurova;
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Monitoring; Companies; Optimization; Customer satisfaction; Measurement; Time factors;

机译：监控;公司;优化;客户满意度;度量;时间因素;

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专利

1. Composite event monitoring in XML repositories using generic rule framework for providing reactive e-services [J] . S. Swamynathan, A. Kannan, T.V. Geetha Decision support systems . 2006,第1期

机译：使用通用规则框架在XML存储库中进行复合事件监视，以提供响应式电子服务
2. Discussion of 'The evolution of web-based optimization: From ASP to e-Services' [J] . Ronald Hochreiter, Clemens Wiesinger, David Wozabal Decision support systems . 2009,第1期

机译：讨论“基于Web的优化的演变：从ASP到电子服务”
3. Optimizing Agents In An E-Services Environment [J] . Peggy Gritt Customer Inter@ction Solutions . 2005,第3期

机译：在电子服务环境中优化代理
4. Monitoring and optimization of e-Services in IT Service Desk Systems [C] . Roumiana Ilieva, Kiril Anguelov, Delyana Gashurova International Symposium on Electrical Apparatus and Technologies . 2016

机译：IT服务台系统中的电子服务监控和优化
5. Storage desk: A virtual storage system with quality of service guarantees. [D] . Huang, Hao. 2008

机译：存储台：具有服务质量保证的虚拟存储系统。
6. Are monitoring and evaluation systems adequate to report the programmatic coverage of HIV services among key populations in countries? [O] . Jinkou Zhao, Sonia Arias Garcia, Ed Ngoksin, 2019

机译：监测和评估系统是否足以报告国家关键人群中艾滋病毒服务的计划覆盖面？
7. Optimization of E-Service Solutions with the Systems of Servers Library [O] . Vadim Kotov, Holger Trinks 2000

机译：利用服务器库系统优化电子服务解决方案

Monitoring and optimization of e-Services in IT Service Desk Systems

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