How can crowdsourcing help in crisis situations? Missing kids case study

摘要

Crowdsourcing consists of tools and methods that harness the potential of the crowd (intelligence and sense of creativity). It is increasingly used in different fields especially in some extreme emergency cases that require broad collaboration of all citizens. This collaboration will be unsuccessful or at least a heavy work without the ubiquity of new information technologies and the emergence of smartphones and mobile devices. They become more and more powerful mainly with the `anytime and anywhere' Internet access. The contribution of this paper is twofold: we introduce a framework that can be widely used by government organizations to stimulate the crowd participation in a missing child case and we also reveal the importance of crowdsourcing in an e-government context to cope with society's changes.