TOWARD A DECISION SUPPORT SYSTEM FOR THE MANAGEMENT OF STRAIN SITUATIONS IN HOSPITAL EMERGENCY DEPARTMENTS

摘要

Current dysfunctions observed in EDs are mainly due to the unsuitable organization, constraints and changes in their missions, as well as the mismanagement of process flows (patients, information's, resources, etc.). This often results in strain situations. ED managers must master these problems, as well as the internal restructuring reflected by resource pooling, including technical platforms. However, health staff are neither prepared nor trained to manage such problems. Therefore, they need decision support systems (DSS) adapted to anticipate and manage such situations. This paper aims to specify a DSS for anticipating and managing strain situations in EDs, as well as planning the strategic deployment of corrective actions when such strain situations occur in an ED.