How to guarantee the cloud services quality

摘要

At present, cloud computing is used widely. Cloud services through the cloud platform provide various services to users. And cloud services will play an increasingly important role in the economy and society. Service level agreement (SLA) is an indispensable part of information service in the cloud environment. It is not only the legal protection of the quality of the cloud services, but also provides the service terms and services between the providers and users. Cloud services quality is directly reflected in the user's satisfaction, and it is still a problem to be solved. In this paper, a simple cloud SLA model is proposed to solve the problem of cloud service quality which cannot be measured by the SLA case.