Coping with Accessibility Challenges for Security - A User Study with Blind Smartphone Users

摘要

Widespread adoption of touchscreen phones among blind users seems inevitable. Blind users face significant challenges in terms of accessibility and inclusion in the smartphone environment, despite prevalence of screen-readers and assistive software. This can lead to a variety of security and privacy risks while using smartphones. This paper presents qualitative research findings of a user study about security and usability aspects of smartphone usage by 51 blind smartphone users of age 18 to 40 years in a metropolitan city of India. We discuss the challenges users face, their coping strategies, and key insights that could inform design for security and usability.