Customer Service - a service culture, developing real customer loyalty

机译：客户服务-一种服务文化，建立真正的客户忠诚度

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1. The drivers of exceptional customer service 2. The role you can play 3. Engaging your team to deliver great service 4. Assess your own approach to service and its impact 5. Key actions.

机译：1.卓越客户服务的推动力2.您可以扮演的角色3.让您的团队提供出色的服务4.评估您自己的服务方法及其影响5.关键行动。

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《Flight operations group conference on the aircraft commander in the 21st century》|2015年|151-173|共23页
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Sarah Cook;
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2. Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study [J] . Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Information technology & management . 2012,第4期

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3. Strengthening Customer Loyalty Through Intimacy And Passion: Roles Of Customer-firm Affection And Customer-staff Relationships In Services [J] . CHI KIN (BENNETT) YIM, DAVID K.TSE, KIMMY WA CHAN Journal of marketing research . 2008,第6期

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4. Customer Service - a service culture, developing real customer loyalty [C] . Sarah Cook Flight operations group conference on the aircraft commander in the 21st century . 2015

机译：客户服务 - 服务文化，发展真正的客户忠诚度
5. Investigating Customers' Experiences with Their Financial Services Customer Education Programs as It Impacts Customer Loyalty to the Financial Firm. [D] . Islam, Kaliym A. 2017

机译：调查客户在其金融服务客户培训计划中的经验，因为这会影响客户对金融公司的忠诚度。
6. Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service [O] . Jon E. Crossno, Brenda Berkins, Nancy Gotcher, 2001

机译：学术保健图书馆客户服务评估（ACSAHL）：衡量客户服务的工具
7. Differentiation Services and Customer Value that Affects Customer Satisfaction and Customer Loyalty PT. Samudra Jaya Sakti [O] . Yusuf Suhardi, Zulkarnaini Zulkarnaini, Anisa Nanda Novita, 2020

机译：影响客户满意度和客户忠诚度PT的差分服务和客户价值。 Samudra Jaya Sakti.

Customer Service - a service culture, developing real customer loyalty

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