Tracking urban sanitation services: improving faecal sludge management services through monitoring in Lusaka, Zambia

摘要

In Zambia’s capital Lusaka, safe faecal sludge management (FSM) services are essential for improvingresident’s health and living conditions. In this paper, Water and Sanitation for the Urban Poor (WSUP)and Lusaka Water and Sewage Company (LWSC) share preliminary learning from the implementation ofa monitoring system for improved pit emptying services in Kanyama, one of Lusaka’s low-incomecommunities (LICs). The paper outlines the monitoring process, including challenges encountered duringits implementation and solutions developed in response. Monitoring indicators such as service responsetime, volume of sludge emptied, and customer feedback are essential to improve the quality and economicviability of the service, as well as support its replication in other low-income areas. Overall, learningfrom the monitoring process could help support the establishment of similar FSM services in other cities.