Variation in Individuals' Post-Adoption Behaviors: Use of Information Systems

摘要

Information Systems (IS) offers many advantages to organizations, however, research suggests that most users underutilize IS in organizations. To further leverage an IS, it requires users to vary, over time, how an IS is incorporated into their work practices. Using the Generalized Darwinism framework and drawing insights from a case study and survey findings, this paper introduces and conceptualizes the notion of 'Variation' (i.e. changes) in IS use, and investigates factors that facilitate variations. Intrinsic motivation, domain-related knowledge and feedback quality were shown to play a role in supporting and predicting the extent of variations, for both the case study and survey findings. Perceived resources, while playing a role in the case study was not significant in the survey findings. This study responds to calls for greater attention to changes in IS use and provides insights for practitioners on ways to encourage change in individuals' use of IS.