User Environment Tracking and Problem Detection with XALT

摘要

This work enhances our understanding of individual users' software needs, then leverages that understanding to help stakeholders conduct business in a more efficient, effective, and systematic way. The product, XALT, builds on work that is already improving the user experience and enhancing support programs for thousands of users on twelve supercomputers across the United States and Europe. XALT will instrument individual jobs on high-end computers to generate a picture of the compilers, libraries, and other software that users need to run their jobs successfully. It will highlight the products our researchers need and do not need, and alert users and support staff to the root causes of software configuration issues as soon as the problems occur. A key objective of this work is generating the information needed to improve efficiency and effectiveness for an extensive community of stakeholders including users, sponsoring institutions, support organizations, and development teams. Efficiency, effectiveness, and responsible stewardship each require a clear picture of users' needs. XALT is an important step in the quest to achieve that clarity.