In recent years there has been an increasing awareness of speeding as a significant road safetyproblem. Governments and agencies around the world are now emphasizing strategies toaddress speeding-related complaints in order to improve both actual and perceived levels ofroad safety. Several governments have taken steps to establish speed management programsto research speeding concerns and develop action plans. These programs manage speed byconsidering and optimizing the 3 E's of traffic safety (Education, Engineering, and Enforcement)and by adopting an evidence-based approach. The current approach to manage speedingcomplaints in different municipalities in Canada revolves around three main tasks: namely,tracking, investigating and resolving speeding complaints. Although the current process hasmany advantages, there is an increasing need to fortify a sophisticated system of speeddatasets in order to address speeding complaints and to improve each of the three stages of thecomplaint process. Consequently, a framework for the future state of the speed complaintprocess was proposed.
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