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Terminology Extraction Approaches for Product Aspect Detection in Customer Reviews

机译:客户评论中产品方面检测的术语提取方法

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In this paper, we address the problem of identifying relevant product aspects in a collection of online customer reviews. Being able to detect such aspects represents an important subtask of aspect-based review mining systems, which aim at automatically generating structured summaries of customer opinions. We cast the task as a terminology extraction problem and examine the utility of varying term acquisition heuristics, filtering techniques, variant aggregation methods, and relevance measures. We evaluate the different approaches on two distinct datasets (hotel and camera reviews). For the best configuration, we find significant improvements over a state-of-the-art baseline method.
机译:在本文中,我们解决了在一系列在线客户评论中识别相关产品方面的问题。能够检测到这些方面代表了基于方面的评论挖掘系统的重要子任务,该系统旨在自动生成客户意见的结构化摘要。我们将该任务视为术语提取问题,并研究了各种术语获取启发式方法,过滤技术,变体聚合方法和相关性度量的实用性。我们在两个不同的数据集(酒店和相机评论)上评估了不同的方法。为了获得最佳配置,我们发现与现有基准方法相比有了显着改进。

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