KTF(KT Freetel) is the mobile service provider in Korea. We have providing the various services based on 2G/1XEvDo/WCDMA. In order to support the network-related operation activities, there are so many operation and management services in our site. The Network&Service Planning, Network Inventory Management, Network Monitoring & Control, Network Work Force Management, QoS-Based Customer Claim Management and so on. As the network is extended and services are more various, the OSS requirements of the operators are much more complex. Therefore, the complexity of OSS is high and the R&R (Role & Responsibility) of each OSS is not clear. I will introduce the cost-effective and efficient solution of OSS operation by applying the identification & personalization for OSS created contents. First of all we defined obviously the R&R of each OSS on our site, did re-engineering OSS functions. We also defined the major service contents for each OSS, developed the solution which provides that the operators can customize and personalize their OSS Created Contents (OCC) through the integrated view according to their business roles and business processes. This solution can improve the operator convenience and reduce the unnecessary data linkage and maintenance cost.
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