Improving organizational process of a hospital through Petri-net based repair models

摘要

The main emphasis of the study was to detect and discover bottlenecks of an admission procedures process in a hospital in Thailand during (or after the end of the) treatment process of the patients. Applying a Petri-net based repair model techniques enabled the administrators of the hospital to improve and benchmark the overall workflow of tasks from both administrative and client/customer points of view. Cause some small step process. Accordingly, by following the proposed approach, the quality of the offered service was significantly increased and boosted leading to the higher extent of customer/patient satisfaction, retention and loyalty toward the treatment process service. In addition, the developed system enabled the administrators and managers of the different hospital (treatment and healthcare) wards to better monitor, evaluate and asses the performance of the staff. Comparing the original/master model with real/authenticate data (event logs) eventually enhanced the efficiency and effectiveness of the offered service within the less duration of the treatment time. This research provides groundwork for the future and further studies in the areas of organizational structure management, bottleneck mining, process management and etc.