Enterprise Resource Planning (ERP) application is often viewed as a strategic investment that can provide significant competitive advantage with positive return thus contributing to the firms' revenue and growth. Despite such strategic importance given to ERP the implementation success to achieve the desired goal has been viewed disappointing. There have been numerous industry stories about failures of ERP initiatives. There have also been stories reporting on the significant benefits achieved from successful ERP initiatives. This study review the industry and academic literature on ERP results and identify possible trends or factors which may help future ERP initiatives achieve greater success and less failure. The purpose of this study is to review the industry and academic literature on ERP results, identify and discuss critical success factors which may help future ERP initiatives achieve greater success and less failure.
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