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Social Sensing for Urban Crisis Management: The Case of Singapore Haze

机译:城市危机管理的社会感知:以新加坡阴霾为例

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Sensing social media for trends and events lias become possible as increasing number of users rely on social media to share information. In the event of a major disaster or social event, one can therefore study the event quickly by gathering and analyzing social media data. One can also design appropriate responses such as allocating resources to the affected areas, sharing event related information, and managing public anxiety. Past research on social event studies using social media often focused on one type of data analysis (e.g., hashtag clusters, diffusion of events, influential users, etc.) on a single social media data source. This paper adopts a comprehensive social event analysis framework covering content, emotion, activity, and network. We propose a set of measures for each dimension accordingly. The usefulness of these analyses are demonstrated through a haze event that severely affected Singapore and its neighbors in June 2013. The analysis, conducted on both Twitter and Foursquare data, shows that much user attention was given to the haze event. The event also saw substantial emotional and behavioral impact on the social media users. These additional insights will help both public and private sectors to prepare themselves for future haze related events.
机译:随着越来越多的用户依赖社交媒体共享信息,可以感知社交媒体的趋势和事件。因此,如果发生重大灾难或社交事件,则可以通过收集和分析社交媒体数据来快速研究该事件。人们还可以设计适当的应对措施,例如将资源分配给受灾地区,共享与事件相关的信息以及管理公众焦虑。过去使用社交媒体进行的社交事件研究的研究通常集中在单一社交媒体数据源上的一种类型的数据分析(例如,主题标签群集,事件的传播,有影响力的用户等)。本文采用了涵盖内容,情感,活动和网络的综合社交事件分析框架。我们针对每个方面提出了一系列措施。通过2013年6月严重影响新加坡及其邻国的霾事件证明了这些分析的有用性。对Twitter和Foursquare数据进行的分析表明,烟霾事件引起了用户的极大关注。该事件还对社交媒体用户产生了重大的情感和行为影响。这些额外的见解将有助于公共部门和私营部门为未来与霾相关的事件做准备。

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