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China's Private Express Service Quality Complaints Analysis and Countermeasures Research

机译:中国私人快递质量投诉分析及对策研究

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With the full liberalization of China's logistics market, logistics and express industry in the rapid development of increasingly fierce competition. On the one hand is the domestic express companies competitive pressures, the second is the quality of service complaints from customers. How to deal with the situation and find countermeasures, is one of many private express companies to consider the issue, but also the focus of this study. First, private express for the development of enterprises, competitive situation and development strengths, weaknesses analysis, and a detailed analysis of the private express service quality complaints. Then put forward the development of China's private enterprises should improve the express market policies and regulations, strengthen market supervision, the establishment of quality evaluation system; strengthen the service concept, improve the quality of service delivery; take the difference, establish brand awareness; strategic alliances and other aspects of countermeasures.
机译:随着中国物流市场的全面自由化,物流和快速发展在越来越激烈的竞争中的快速发展。一方面是国内快递公司的竞争压力,二是客户的服务质量投诉。如何应对情况并找到对策,是众多私人快递公司考虑这个问题之一,也是本研究的重点。第一,私人快递为企业的发展,竞争态势和发展优势,弱点分析,详细分析私人快递质量投诉。然后提出了中国民营企业的发展,应提高快递市场政策法规,加强市场监管,建立质量评价体系;加强服务理念,提高服务质量交付;取得差异,建立品牌意识;战略联盟和对策的其他方面。

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