Satisfaction Evaluation Model of Bus Rapid Transit's Service

摘要

In this paper,based on the customer satisfaction theory[l] of social and experimental psychology,Satisfaction measuring model of bus rapid transit's service was established by using the measure and economic method,and the pilot study for the reliability and validity of the model was implemented in Jinan city.The aim of establishing satisfaction measuring model is to provide references for the decision makers on improving service level of operated bus rapid transit.