Context matters: Design guidance for maximizing success of storytelling sessions during a user-centered design task

摘要

Empirical comparisons of elicitation methods provide guidance to engineers for the selection of the bestmethod for a given design goal. This work explores how alterations to the context (i.e, setting, prompts) ofstorytelling sessions impacted the types of user needs collected from 22 emergency room (ER) nurses. Sixuser need sets, comprised of 477 narratives detailing an experience relating to a healthcare quality aim,were quantitatively compared. The results of the study yielded a set of decision rules and decision trees toaid the selection of an appropriate storytelling protocol that facilitates formative usability design.