What are they doing: testing a structured cognitive work analysis-based approach for identifying different road user strategies

摘要

Cognitive Work Analysis has been widely applied within Human Factors to develop and evaluate complexsociotechnical systems. To date, however research has focused primarily on the first two phases of theframework-Work Domain Analysis and Control Task Analysis. Recently, a new approach, the StrategiesAnalysis Diagram, has been proposed as a structured approach to the third phase - Strategies Analysis. Thispaper evaluates the Strategies Analysis Diagram with a complex sociotechnical system, road transport. Theresults suggest the Strategies Analysis Diagram is capable of describing the range of potential strategiesemployed when different road users (e.g. drivers, motorcycle riders, cyclists and pedestrians) execute aright hand turn at an intersection. The strategies identified provide what appears to be a comprehensiveoverview of those employed by different road users. The analysis also identified differences in strategiesfor a particular function as well as differences in strategies between road user groups.