An Evaluation System of Bus Service Quality Based on MaaS

摘要

The market share of public transport continues to decline as more and more flexible modes of travel appear. A public transportation service quality evaluation system advancing with the times is conducive to improving the attractiveness of public transportation. This paper presents the composition and characteristics of MaaS (mobility as a service), based on a study of MaaS development. With the goal of improving bus transit service quality, a bus service level evaluation system is established. The system will identify new criteria and indexes, apply Delphi and AHP to obtain weights of indexes, and establish a model of evaluation. Finally, this paper concludes with the advantages of the bus service quality evaluation system and future prospects.