A PRELIMINARY STUDY OF SUPPLY CHAIN QUALITY MANAGEMENT PRACTICES AND PERCEPTIONS

摘要

Recent global supply quality problems have underscored the need for a better understanding of quality across the supply chain. Studies in supply chain quality are few, limited, and with mixed results warranting more extensive study. We examine quality management practice by industry class and supply chain organizational position and compare agreement between perceived supplier quality management practices reported by customers and quality practices reported by their supplier groups. It was found that level of quality program maturity varied by ISO Certification, Annual Spend, and Industry. In addition, firm's more familiar with their own quality practices tended to rate their suppliers higher with regards to their suppliers quality practices. Finally, differences in what certain suppliers/industries say about themselves versus what their customers in the industry say about them were found.