The role of social organizations' participation in public conflict governance

摘要

The functions of social organizations in the process of public conflict management are as follows: information and communication function, intermediary intervention function, the solution proposed function. The specific and multiple roles of social organizations in public conflict management are as follows: information aggregator, information analyzer, information clarifier, information disseminator, views expresser, interests negotiator, solution advocater, solution consultant, solution presenter, conflict mediator, conflict coordinator, conflict moderator, conflict arbitrator, professional evaluator. Participation of social organizations in public conflict governance makes important and useful supplement to the government's role. It helps with the orderly integration and expression of interest groups to prevent extreme claims; It helps equal consultation of the conflicting parties to achieve process fairness; It helps integrate the different interests of conflicting parties to promote the solution reached; It helps promote the general management of public conflict; It helps create conflict ease zone to prevent direct confrontation between government and citizens; It helps build social ties and social norms and promote social stability. To realize the positive function of social organizations, the government need provide institutional conditions, resources, authority and opportunities for their development.