Breaking the Iron Triangle: The Impact of Information Sufficiency on Project Portfolio Decisions

摘要

It project governance is plagued by an inability to stop projects that ultimately fail, resulting in the loss of scarce resources and IT departments unable to generate full value for money invested. This study investigates the impact of the measurement information framework on information sufficiency, a key factor in reaching effective decisions. Specifically, this research addresses the question "Does a Balanced Scorecard (BSC) measurement information framework provide higher information sufficiency and greater decision making efficacy than the traditional Quality-Cost-Schedule approach in a project governance context?" This question is addressed using a randomized counterbalanced experimental design. Results were encouraging with significant support for two of the three hypotheses positing improved outcomes from use of the Balanced Scorecard framework.