USES OF WEB 2.0 FOR KNOWLEDGE MANAGEMENT IN ORGANZIATIONS: MUTIPLE CASE STUDIES

摘要

Web 2.0 is a set of Internet-based applications that harness network effects by facilitating collaborative and participative computing. Despite widespread popularity of Web 2.0 tools at the consumer level, it is still not well is understood how Web 2.0 is used by enterprises for Knowledge Management (KM). Using multiple case studies, our research addresses this critical gap in the literature and provides examples of uses of Web 2.0 for KM at the individual, project and group level in three leading IT organizations. Findings of our research will help other organizations to adopt Web 2,0 for KM.